FAQ

How can I check my order status?

There are several ways to check your order status. If you have a Bradoria account, you can login to your account to view your order history. If you do not have an account with us, please contact our Customer Service department directly via phone at (347) 308-7006. If you prefer to email us, you can do so at info@bradoria.com. We would be more than happy to provide you with details regarding your order and to answer any other questions you may have.

How can I track the shipment of my package?

Once your order has been processed, you will receive an “Order Confirmation” email. When your order has shipped, you will receive a “Shipping Confirmation” email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carrier’s website.

Why did I receive an email and/or phone message requesting additional order verification?

Credit card verification/approval is made prior to processing your order. For added security, we prefer not to ship orders unless all billing information is correct. If you should receive an email or voicemail requesting order verification, please follow the instructions as stated in the message to verify your order. We reserve the right to cancel an order if verification is not received.

Can I make any changes to my order or cancel my order after it has been placed?

Our goal is to provide the fastest possible service to you by processing orders in a timely manner. We usually ship in-stock items within 3-5 business days, excluding holidays. After orders are placed, changes to the order cannot be made. We will do our best to honor cancelation orders however we cannot guarantee that an order can be canceled after an order has begun to be processed.

Why do I have held funds in my account?

Our goal is to provide the fastest possible service to you by processing orders in a timely manner. We usually ship in-stock items within 3-5 business days, excluding holidays. After orders are placed, changes to the order cannot be made. We will do our best to honor cancelation orders however we cannot guarantee that an order can be canceled after an order has begun to be processed.

Why was my order canceled?

All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as an added protection for all our customers, we prefer not to ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be canceled and you will be notified via email. Please make sure the billing information you have provided exactly matches the information on record with your credit card issuing bank.

What are my shipment options?

All deliveries to United States will be shipped via USPS Priority Mail. All deliveries to Canada will be shipped via USPS Priority Mail.

*Please be aware that international shipments going out of the US are subject to personal import custom duties. In such case, the customer would be responsible for all duty charges that are collected upon delivery of merchandise. Please contact your local customs office for more information regarding your country’s custom policies.

When can I expect my order?

Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays, and after 12 pm noon EST will be processed the following business day. We usually ship in-stock items within 3-5 business days, excluding holidays.

How can I process the return or exchange?

We hope you are fully satisfied with your purchase. We accept exchange and returns for Store Credit only. No cash refund. (For issue store credit, we need your membership card). Please submit your return request here.

For more return information, please check our Return Policy.

For more questions please contact our Customer Service department directly by phone at (347) 308-7006. You also can reach us via email at info@bradoria.com.

Can I exchange an item that I had bought online at your retail store?

Yes, first contact our Customer Service department at (347) 308-7006. If you prefer to email us, you can reach us at info@bradoria.com. For more exchange information, please contact any one of our retail stores.

What types of payment do we accept?

We accept major payment including MasterCard, VISA, Discover, PayPal and American Express.

Other payment format like Zelle, wechat pay & alipay can be procceed through texting to (347) 454-7312 with your order number.

Can I place an order over the phone?

Yes, you can call us via phone at (347) 308-7006.

What is your price adjustment policy?

We do not offer price adjustments on items that were discounted due to a limited time promotion or for items purchased through one of our fitting events. Items purchased with promo code are not eligible for a price adjustment.

Do you offer price adjustments for promotions?

Promotional offers cannot be combined with any other discounts or applied to past orders. We do not offer any substitutions, exchanges or price adjustments for online promotions.