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Has Coronavirus affected Lusion Shop's Service?
We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply.
We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched..
70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse.
We will keep you updated of any changes.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Where are your products shipped from?
We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Can I expedite my shipping?
Yes! We offer the following expedited shipping options:
- Ground Shipping – UPS
- 3 Day Select – UPS
- 2nd Day Air – UPS
- Next Day Air Saver – UPS
- Next Day Air – UPS
- Next Day Air Early AM – UPS
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Return Policy for Bradoria item(s)
We hope you are fully satisfied with your purchase. Any unwashed, unworn item purchased from our store may be exchanged with original tags and receipt within 15 days of purchase for bras and shapewear products.
Due to reasons of hygiene, all swimwear, bodysuits, intimates, jewelry, and beauty products are all final sale and cannot be return at any time.
We DO NOT accept exchange or return for gifts, reward points redeemed items, special discounted items.
Please contact customer service if you have any question or request: help@bradoria.com
Return & Exchange Policy for apparel item(s) under Fashion
We accept returns of unworn clothing items with the original tags, packaging, and receipt if initiated within 5 days of receiving all items in your order. If it is a split package order, the date you receive the final package will be the delivery date.
Due to reasons of hygiene, all swimwear, bodysuits, intimates, jewelry, and beauty products are final sale and cannot be returned.
Return cost is the customer's responsibility unless it was a shipping error on our part.
Please contact customer service if you have any question or request: help@bradoria.com
To return:
- Initiate your return process by submitting the Return Request Form bradoria.returnscenter.com with the order number to initiate and receive return instructions.
- Return cost is the customer's responsibility
- Please allow us 5-7 business days from the day we receive the returned package to process your return. Once inspected for quality, the refund will be processed to your original form of payment which will usually take another 2-3 business days depending on different banks.
To exchange:
- Initiate your return process by submitting the Return Request Form bradoria.returnscenter.com with the order number to initiate and receive return instructions.
- In Step 3, select Exchange, and describe the product name, size, and color you want to exchange to in the Exchange Details box.
- The customer is responsible for the cost to return the unwanted item and the flat shipping rate of $4.99 to ship the new items in continental US mainland
- However, if the exchange item is part of an order qualified for $249 free shipping policy, the new replacement item is qualified for a free shipping.
See FAQ Section or contact us if you have more question >>>
